Terms and Conditions

Last updated: 6 August 2025

Welcome to Pastnow Limited ("Pastnow", "we", "our", or "us"). These Terms and Conditions govern your use of our website (www.pastnow.co.uk), your purchase of our products, and any interaction you have with us.

By accessing or using our site, placing an order, or engaging with our content, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Eligibility

To make a purchase from our store, you must be at least 18 years old or have the consent of a parent or guardian. You agree to provide accurate, complete, and current information at all times.

2. Products and Descriptions

We make every effort to display and describe our products as accurately as possible. However, due to variations in screens or handcrafted nature of certain items, actual colours or textures may differ slightly. All products are subject to availability and we reserve the right to discontinue any item at any time.

3. Pricing and Payment

All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without notice.

Payment must be made at the time of order using one of the available methods at checkout. All transactions are processed securely.

4. Shipping and Delivery

We aim to process and dispatch orders promptly. Estimated shipping times are provided at checkout and may vary based on your location.

Once an order has been dispatched, we are not responsible for delays caused by postal services, customs, or other factors outside our control.

5. Returns and Refunds

Please refer to our Refund Policy for detailed information on returning or exchanging items. We comply with all applicable UK and EU consumer rights, including the 14-day cooling-off period for eligible customers.

6. Non-returnable Items

For hygiene reasons, certain items such as earrings, personalised products, and greeting cards cannot be returned unless they are faulty. Please refer to our Refund Policy for full details.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of Pastnow Limited or its content suppliers, and is protected by copyright and other intellectual property laws. You may not use, copy, or reproduce any part of our site without prior written consent.

8. Account Creation

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and restricting access to your device. You agree to accept responsibility for all activities under your account.

9. Limitation of Liability

To the fullest extent permitted by law, Pastnow Limited shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the website or products.

10. Force Majeure

We are not responsible for any failure or delay in our performance due to events outside our reasonable control, including but not limited to natural disasters, strikes, or failure of telecommunications systems.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.